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Frequently Asked Questions

Online on our website www.viatransfert.fr or by phone at 06 29 48 13 04.
We advise you to book well in advance, at least 24 hours before the transfer. However, we will do our best to accommodate your last minute requests.
Travel time varies depending on traffic, for transfers between Paris, Paris airports and/or
Parisian stations, it takes on average 1 hour of journey.
The customer decides on the care, however, our reservation department can advise you at your request.
Our vehicles are Minibuses or cars with our logo on the back of the vehicle.
At each transfer, the www.viatransfert.fr driver calls you on your mobile to give you the meeting point.
As soon as the driver arrives, he calls you to avoid waiting for him outside.
If it is an arrival at a station or an airport, turn on your mobile as soon as you arrive so that the driver can tell you precisely where he is to park (Be sure to be reachable on the number you have given us).
If you do not have a mobile phone and you arrive at an airport or train station, the driver can wait for you at arrivals with a sign with your name (10 euros supplement).
There is no supplement, our rates are fixed and defined in advance.
When booking, you send us your flight or train number as well as the city of origin.
We follow its evolution on the internet and the wait is offered.
No, ViaTransfert.fr is a private transport service, we do not organize shared shuttles. (Except in exceptional cases in the event of an overloaded schedule or delay of the plane, in this case a discount of 10 euros is applied).